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Terms and Conditions banner image Terms and Conditions

Acceptance of Terms and Conditions

The NSW Government makes this Web site service available to you on the terms and conditions set out hereunder.

On this Web site, the term licence refers to licences, registrations, permits, certificates, authorisations, accreditations, exemptions that are incorporated into the Web site.

Service availability

It is impossible for the NSW Government to ensure that the services are provided to you at all times or at any specific times or will be able to operate at all times error-free. After hours provision of services are influenced by availability of related computer systems. The NSW Government makes no warranties in regard to the availability of services but all reasonable efforts will be made to provide the best possible service to you. Notices regarding planned system outages will be made available on the Web site’s home page.

Customer Reference Number, User ID and Password

Your Customer Reference Number, User ID and Password are very important pieces of information and it is your responsibility to keep them secure. You agree to:

  • choose a new Password whenever you are required to do so;
  • not disclose your Customer Reference Number, User ID or Password to any other person, including family members;
  • not record or store your Password but to commit it to memory;
  • take reasonable care when accessing the service to ensure that your Customer Reference Number, User ID or Password is not disclosed to any other person; and
  • take every reasonable precaution to prevent the spread or diffusion of any software contamination including computer viruses.

If you suspect that someone may know your Customer Reference Number before you have used it to log in to the system, you agree to advise the relevant licensing authority.

If you suspect that someone may know your Password, you agree to login and change it immediately and to also advise the relevant licensing authority, in writing, of the suspected breach of the Password, e.g. by using the email facility at the Contact Us link on the home page.

You agree that you will be responsible for any transactions made in relation to your licence using the Customer Reference Number, User ID or Password.

Credit card payments

You agree that a payment instruction that is given before the cut-off time for a banking business day will be processed on the same day but if it is given after the cut-off time it may be processed on the next banking business day after the instruction is given.

Should your bank reverse your credit card payment for any reason, the lodgement made in relation to that credit card transaction may also be reversed. This could have implications for the granting/continuation of your licence. You are responsible for ensuring that payments are made only using valid credit cards.

Access to the service

Your access to the service will be denied if you enter incorrect identification information on more than 3 consecutive occasions.

The NSW Government reserves the right to deny or revoke access to the Web site where justified.

Public Register Terms & Conditions

The Public Register, which is maintained by OneGov, records information relating to licences such as

  • date of issue and expiry of licence
  • conditions endorsed on the licence
  • names of partners of a partnership or directors of a corporation
  • the licence category for which the licence holder is licensed to undertake

Use of information in this public register may be governed by terms and conditions stipulated by the licensing authority administering the licence. You need to be aware of, and agree to these conditions before you use the public register.

Note that not all licensing authorities provide or maintain terms and conditions link for public register.

Governing law

Your access to and use of the services is governed by the law in force in New South Wales and you agree to submit to the non-exclusive jurisdiction of the courts in that State.